Welcome to TSW Support. We are committed to ensuring your experience is as seamless as our platform. Below, you’ll find answers to the most frequently asked questions, organised for each of our user groups. If you can’t find the answer you’re looking for, please don’t hesitate to contact our dedicated support team at support@tsw.co.bw.
It’s simple. Download the TSW app from the Google Play Store, create your secure account, and fund your wallet using your home credit or debit card. You’ll be ready to make payments in minutes.
No. TSW is a “stablecoin,” which is completely different. It is a regulated digital token that is pegged 1:1 to the Botswana Pula. This means 1 TSW is always worth 1 Pula. Its value does not fluctuate, so you never have to worry about market volatility.
Yes. Security is our foundation. For every TSW token in circulation, a real Botswana Pula is held in a segregated trust account at a regulated bank. The platform is fully licensed and regulated by Botswana’s Non-Bank Financial Institutions Regulatory Authority (NBFIRA), ensuring the highest standards of consumer protection.
You can use TSW at a rapidly growing network of hundreds of merchants across Botswana, from safari lodges and restaurants to local craft markets and tour operators. Look for the “TSW Accepted Here” sign or explore the marketplace in the app to discover participating businesses.
You have two great options. You can easily transfer your remaining balance back to your home bank account, or you can use it to purchase goods and experiences from our international marketplace, bringing a piece of Botswana home with you.
Getting started is easy. Simply register as a merchant, and complete the simple onboarding process. Our team will verify your business, and you will receive a Welcome Kit with your unique QR code and everything you need to begin.
Unlike traditional card payments that can take 3-5 business days to clear, TSW payments are settled in your TSW merchant wallet the moment the transaction is complete. You can then transfer your funds to your business bank account at any time.
Our transaction fees are significantly lower than standard credit card processing fees, typically 2-3% less. This means more revenue from every sale goes directly back into your business.
You don’t need any special hardware or terminals. All you need is a smartphone with the TSW app installed. Customers simply scan your unique QR code to pay, and you receive an instant notification on your phone confirming the payment.
By joining the TSW network, your business will be featured in our in-app marketplace, making you visible to thousands of high-value international travellers already in the country. Aligning with an official, government-endorsed platform also builds trust and credibility for your business.
TSW provides a powerful unique selling proposition. By integrating TSW into your packages, you offer clients a safer, cheaper, and more convenient way to spend money on the ground. This enhances their experience, sets your agency apart, and can even unlock new revenue streams through our partnership programme.
TSW streamlines event finances by creating a cashless ecosystem. You can pre-fund wallets for attendees, eliminating the need for per diems and complex expense reconciliation. This also eliminates currency exchange risk and high card fees for your international delegates, creating a seamless and premium event experience.
Absolutely. The platform is built on a foundation of dual regulatory approval from Botswana’s financial (NBFIRA) and economic (SEZA) authorities. All funds are fully collateralised and held in trust. This provides the institutional-grade security and peace of mind that corporate and MICE clients demand.
Our partnerships team will work with you to provide simple, effective onboarding materials for your clients. This can be as easy as including a TSW information pack in your pre-trip communications, with clear instructions for clients to download and fund their wallets before they travel.
TSW is architected as a tool for economic growth. By formalising the visitor economy, it enhances tax revenue collection, provides real-time, anonymised data for policy-making, and promotes financial inclusion for small and medium-sized enterprises. It is a strategic tool to increase GDP and attract foreign direct investment.
TSW has secured a dual-license framework that is unique in the region. It is licensed by the Special Economic Zones Authority (SEZA) for its strategic economic contribution and by the Non-Bank Financial Institutions Regulatory Authority (NBFIRA) under the Virtual Asset Act for its financial operations, ensuring complete compliance and security.
The platform functions as a real-time economic insights engine. It can provide anonymised, aggregated data on visitor spending patterns, geographical flows, and sector performance. This allows for evidence-based policy decisions regarding tourism development, infrastructure investment, and economic strategy.
No, it strengthens it. Unlike foreign cryptocurrencies or payment platforms that operate outside the national framework, TSW is built within it. Because every TSW is a digital representation of a real Pula held in a local bank, it reinforces the primacy of the national currency and keeps the flow of value within the national economy.
